Monday, 15 July 2013
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by: Anonymous Log into your programs, put your headset on and turn on your phone. That first call of the day means so little to you becaus... -
By: Yvette Jones Hawkins Growing up in a family business I learned the first level of customer service early. Sitting on a stool – being to... -
Note: This was originally posted on 5/21/13 via ICMI .com The helpdesk and support team play very different roles within the conta...
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by: Chris Truitt It is safe to say that there is a good chance you’ll find unanimous agreement in the business community that leadership is... -
by: Tanesha Baily, Product Expert at iContact As customer service representatives, we all can relate to how monotonous the same routine can ... -
By: Sean Hawkins Last week, many contact centers celebrated Customer Service Week. This was an opportunity to celebrate the exceptional serv... -
by Jeremiah Methven Many organizations utilize the role of team lead in order to provide a management career path for their internal agents....
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