Help Desk Support

Monday, 18 November 2013

Posted on 06:38 by Unknown

Posted on 07:26 by Unknown

Embedded from Pardot

Posted on 06:29 by Unknown

Integrating Social Media with Traditional Support

by: Brooks Webb I recently engaged a friend in Twitter regarding a frustrating customer experience he had. He simply asked, “Is it okay to...
Pragmatic Leadership

by: Chris Truitt It is safe to say that there is a good chance you’ll find unanimous agreement in the business community that leadership is...
Gmail Tabs Affect on Your Marketing Campaign

In May of this year Gmail made another change to their inbox by adding the tab feature. The tabs are a means of grouping messages in three c...
Transitioning from Call Center Agent to Team Lead

by Jeremiah Methven Many organizations utilize the role of team lead in order to provide a management career path for their internal agents....
Providing Excellent Customer Support through Social Media

by Jeremiah Methven One of the latest innovations in the customer support world is providing support through social networks such as Faceboo...
The Growth of Social Media v2.0

Source: The Growth of Social Media v2.0 [INFOGRAPHIC]
How to Deal With Social Media Complainers

Embedded from Pardot
Social Media User Demographics: Kids Are From Facebook, Adults Are From Pinterest [INFOGRAPHIC]

Source: Next Advisor
Customer Service Reset

By: Sean Hawkins Last week, many contact centers celebrated Customer Service Week. This was an opportunity to celebrate the exceptional serv...
10 Steps to Social Customer Service Success

Infographic courtesy of Our Social Times …

Powered by Blogger.