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Friday, 7 June 2013

How to Provide a Positive Experience to Your Customer

Posted on 10:55 by Unknown
Designed by: Kyra Young

As agents, it's our job to provide our customers with positive customer experiences. How is that done? I believe it is a five step process. Below is an infographic that illustrates my formula for customer satisfaction.







About Kyra Young:
Kyra is a Product Expert at iContact Corporation. Kyra manages her day by providing customer service to small business and enterprise clients. She strives to build relationships with customers while assisting them with using the iContact application. Kyra has a background in supporting macros, developing graphics, and producing maps. In her spare time she enjoys photography, fashion, and art.
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      • Transitioning from Call Center Agent to Team Lead
      • Opposing Viewpoints: The Helpdesk and Service Team...
      • Review of connect.com
      • How to Provide a Positive Experience to Your Customer
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