Friday, 12 April 2013
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by: Chris Truitt It is safe to say that there is a good chance you’ll find unanimous agreement in the business community that leadership is... -
by: Brooks Webb I recently engaged a friend in Twitter regarding a frustrating customer experience he had. He simply asked, “Is it okay to... -
By: Sean Hawkins Last week, many contact centers celebrated Customer Service Week. This was an opportunity to celebrate the exceptional serv... -
In May of this year Gmail made another change to their inbox by adding the tab feature. The tabs are a means of grouping messages in three c... -
By: Sean Hawkins I was recently speaking with a colleague about the critical role the contact center plays within the organization. I expla... -
By: Tanesha Bailey You know that moment when you take the next call only to be greeted with less-than-friendly (or even offensive) words fr...
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