Friday, 12 April 2013
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by: Brooks Webb I recently engaged a friend in Twitter regarding a frustrating customer experience he had. He simply asked, “Is it okay to... -
by: Chris Truitt It is safe to say that there is a good chance you’ll find unanimous agreement in the business community that leadership is... -
In May of this year Gmail made another change to their inbox by adding the tab feature. The tabs are a means of grouping messages in three c... -
By: Sean Hawkins Last week, many contact centers celebrated Customer Service Week. This was an opportunity to celebrate the exceptional serv... -
by Jeremiah Methven Many organizations utilize the role of team lead in order to provide a management career path for their internal agents.... -
by Jeremiah Methven One of the latest innovations in the customer support world is providing support through social networks such as Faceboo...
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